SHIPPING POLICY | GRIBB OFF ROAD

SHIPPING POLICY

DOMESTIC U.S. SHIPPING ON ORDERS

Once you’ve purchased product(s) and entered the appropriate information, your product(s) will be processed and shipped through UPS.

WHEN WILL MY ORDER BE SHIPPED

There is a 24-48 hour processing time for all orders, with most orders sent out for delivery within 24 business hours. After the processing period, a tracking email will automatically be sent to the email on the order to showcase that the package is ready for shipment and sent to UPS for shipping deliveries. All shipping transit times are estimated delivery time.

Note: During the busy holiday season and after holiday sales, processing can take up to 72 business hours. Our team works hard everyday to ensure customers receive packages as soon as possible so we greatly appreciate your patience.

We process orders from 9:00AM PST - 5:00PM PST on Monday through Saturday. We do not process orders on Sundays, and U.S. Federal Holidays.

WHERE DO YOU SHIP

We ship to all states in the United States. Pick up from our facility is also available for local customers (Southern California).

Please note: Certain orders will be shipped to the cardholder's verified billing address. If we are unable to verify this address, the order will be cancelled without notice. Additionally, all orders will be delivered without signature confirmation.

Estimated Transit Times

• UPS Ground Shipping

LATE SHIPPING

Due to high volumes of packages that UPS receives, please keep in mind that tracking information may not be automatically updated. While UPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of UPS are not the responsibility of Gribb Off Road and must be resolved by contacting UPS directly in the contact provided below. We do not guarantee transit times and shipping fees are non-refundable through us.

For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

UPS® Customer Service

• Call 1-888-742-5877 to file a claim

• https://www.ups.com/us/en/help-center/contact.page?

ORDER TRACKING

Once your order has been shipped, the tracking number will be sent to the address provided at checkout, please double check that this information is correct before placing your order. Please do not be alarmed if the delivery confirmation (UPS tracking) for your package has not updated in a few days. UPS delivery confirmation does not update until the package has reached a sorting facility, transit locations, or your local post office. There are no updates in between and all delivery issues should be addressed with your local post office.

UPS offers speedy and reliable service at a reasonable cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately these errors are out of our control and we are not responsible for errors or delays by UPS.

INCOMPLETE OR INCORRECT ADDRESS SUBMISSIONS

Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

LOST AND/OR UNDELIVERED PACKAGES

Lost or undelivered packages are not the responsibility of Gribb Off Road, and any issues arising from packages not received must be resolved by the customer, with the postal carrier. Gribb Off Road strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.

Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Gribb Off Road is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.